Frequently Asked Questions

Check out our most frequently asked questions about our Audio Visual, LED Screens and Event Management services. If you can’t find an answer to your question, please feel free to contact us.

Audio Visual

What services do you offer?

We provide a full range of audio, visual, and lighting solutions tailored for events, conferences, and broadcasts. From high-quality sound systems to captivating visual displays, we ensure your event stands out. Our experienced team is dedicated to providing exceptional service for every project.

How do I book your services?

Booking our services is easy! Simply fill out our contact form or give us a call to discuss your event details. Our team will reach out promptly to finalize your requirements and confirm your reservation.

What are your pricing options?

Our pricing varies based on the services and equipment needed for your event. We strive to provide competitive rates without compromising quality. Contact us for a personalized quote based on your specific needs.

Do you provide support during events?

Yes, our team will be on-site during your event to ensure everything runs smoothly. We provide technical support and assist with any issues that may arise so you can focus on making your event a success.

LED Screens

Are LED screens better than projectors?

In many cases, yes. LED screens provide brighter, more vibrant visuals and perform better in well-lit environments, making them ideal for conferences, exhibitions and large audiences.

Can LED screens be used in any venue?

In most cases, yes. We offer both ground-supported and rigged options, allowing us to adapt to different venues and layouts.

Can you create custom screen sizes or shapes?

Yes—our modular LED panels allow us to build screens in a wide range of sizes and configurations, including curved and corner designs.

How close can you sit to an LED screen?

As a general rule, the minimum viewing distance is around 1 metre per 1mm of pixel pitch. For our 2.5mm LED screens, this means approximately 2.5 metres for optimal clarity.

How long does setup take?

This depends on the size and complexity of your event. We’ll always advise on realistic setup times during planning—and build a schedule that ensures everything is ready well in advance.

Do you help plan the AV setup?

Yes—this is a key part of what we do. We’ll guide you through the best options based on your venue, audience and event goals.

What types of events can you support?

We support a wide range of events including conferences, concerts, and corporate gatherings. Our LED screens enhance any setup, providing vibrant visuals that engage your audience.

Can I see a demo before booking?

Yes, we can arrange a demo at your convenience. Contact us to schedule a time to see our LED screens in action before making a commitment.

What kind of support do you offer?

Our team is available for technical support throughout your event. We ensure everything runs smoothly, so you can focus on what matters most.

Do you provide setup and takedown?

Absolutely. Our experienced team will handle the setup and takedown of all equipment, ensuring a hassle-free experience for you.

What is your cancellation policy?

We understand plans change. Our cancellation policy is flexible, allowing you to adjust your order under specific conditions. Please reach out for details.

Can you customise equipment?

Yes, we offer customisation options for our equipment to fit your specific vision and requirements, ensuring a tailored experience for your event.

What if I need assistance during my event?

Our team is on standby during your event to provide any necessary assistance, ensuring everything flows smoothly from start to finish.

Are there additional costs?

Any additional costs will be clearly communicated to you upfront. Our transparent pricing helps you plan without surprises.

Event Production

Can you help me decide what equipment I need?

Absolutely. Many of our clients come to us without knowing the technical details—we’ll guide you through the best options based on your event type, audience and venue.

Do you work with event agencies or directly with businesses?

Both. We regularly support event agencies, venues and corporate clients directly.

Do You Have Technical Support?

Absolutely! Our support team is available to assist you with any technical issues during your event. We want to ensure everything goes off without a hitch, day or night.

Can You Accommodate Last-Minute Requests?

Yes, we can accommodate last-minute requests depending on availability. Just reach out, and we’ll do our best to meet your needs promptly.

Logistics & Coverage

Where do you operate?

We’re based in Braintree, Essex, and work across Essex, London and the wider UK.

Do you visit the venue beforehand?

Yes—where required, we carry out site visits to assess access, power, rigging points and layout. This helps us plan accurately and avoid issues on the day.

Do you provide staff to run the equipment?

Yes—all of our solutions include experienced technicians to install, operate and manage the equipment throughout your event.

Do you have insurance?

Yes, we are fully insured to cover all equipment and liabilities during events, providing peace of mind for both us and our clients.

Event Support & Planning

Can you help me decide what equipment I need?

Absolutely. Many of our clients come to us without knowing the technical details—we’ll guide you through the best options based on your event type, audience and venue.

Do you work with event agencies or directly with businesses?

Both. We regularly support event agencies, venues and corporate clients directly.

Can you support hybrid or live streamed events?

Yes—we can provide live streaming and hybrid event solutions, allowing you to reach audiences both in-person and online.

Technical & Practical

What power requirements are needed for AV equipment?

This depends on the scale of the setup. We’ll assess power requirements during planning and ensure everything is clearly specified in advance.

What happens if something goes wrong during the event?

Our experienced technicians are on-site throughout your event to monitor and manage all equipment. We also carry backup solutions where needed to minimise risk.

Do you provide risk assessments and documentation?

Yes—we supply all necessary documentation including risk assessments, method statements and technical plans where required.

Pricing & Booking

How much does AV hire cost?

Costs vary depending on the size and complexity of your event, the equipment required, and the duration. We provide tailored quotes based on your specific requirements to ensure you get the right solution for your budget.

Do you offer fixed packages or bespoke quotes?

We primarily offer bespoke solutions, as every event has different requirements. However, we can suggest typical setups as a starting point if you’re unsure what you need.

How far in advance should I book?

We recommend booking as early as possible, especially for larger events or busy periods. That said, we can often accommodate shorter lead times depending on availability.

How do I request a quote?

Simply fill out the contact form on our site or give us a call. We’ll get back to you promptly with a detailed quote tailored to your needs.